Operating modes

Change how evidence is collected, not the structure of the claim file.

Four paths cover customer autonomy, remote support and adjuster work while keeping one evidence base.

Claim Evidence mobile status after collection
Customer status and next steps
4operating modes
0apps to install
1customer status

Operating modes

Four modes, one operating standard.

Automatic AI

Guided self-service collection with completeness and quality checks.

Assisted Live

Configurable video assistance with an adjuster and linked captures.

Instant Survey

A focused 1:1 session started and followed by the Studio.

On-site Survey

Collection authenticated by the adjuster directly at the location.

Automatic AI

Customers complete the path with progressive guidance.

Collection combines notice, photo requirements, documents, GPS, IBAN and final confirmation in a mobile sequence.

  • Temporary voice input and customer-confirmed text
  • Explicit actions for unavailable photos
  • Protected receipt and updates after submission
Mobile review of the photo package
Completeness review

Assisted Live

An adjuster guides collection when the context requires it.

Appointment, preflight and remote session remain connected to the claim. Availability depends on configuration and checks agreed for the customer.

  • Protected customer and adjuster access
  • Session continuity and recovery
  • Captures retained in the claim file
Studio calendar with appointments and adjuster workload
Session planning

Instant and On-site Survey

Professionals can take control at the point of collection.

The Studio starts a focused session or the adjuster documents damage on site, using the same requirements and final review.

  • Collection assigned to the right role
  • Contextual photos and attachments
  • Estimate and adjuster feedback
Initial claim configuration
Guided workflow selection

Workflow choice

Configure the mode around your process.

The demo can start with the workflow that creates the most friction today.

Request a demo